DegenCity Privacy Policy

At DegenCity Casino, we respect your privacy and are committed to protecting your personal data whenever you use our platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you register, deposit, play, or withdraw funds at DegenCity Casino. By accessing our site and creating an account, you agree to the practices described below.

Information We Collect

When you complete degencity register steps or use our services, we collect several categories of information to operate our platform safely and in line with our licensing obligations under the Government of the Autonomous Island of Anjouan.

• We collect registration details such as your name, email address, date of birth, and country of residence
• We record transaction data, including degencity deposit and degencity withdrawal history, wallet addresses, and payment method details
• We track your gaming activity, including games played, wagers placed, and session duration, to improve our services and calculate loyalty rewards
• We gather technical information such as IP address, device type, browser, and log-in timestamps whenever you use the degencity app or access our site through a browser
• We may collect communications you send to our support team via email, LiveChat, or our Help Center

Our DegenCity platform does not knowingly collect information from individuals who do not meet our minimum age requirements, and we do not permit access from restricted jurisdictions listed in our Terms and Conditions.

How We Use Your Information

We at DegenCity use the information we collect for legitimate operational, legal, and security purposes. Our goal is to deliver a safe and enjoyable experience whether you play through our desktop site or the degen city casino app.

• We use your data to verify your identity and comply with anti-money laundering and know-your-customer obligations
• We process your deposits and withdrawals, including crypto transactions and Bank Withdrawal via Swapped
• We use your activity data to calculate XP, rank progression, rakeback, and other loyalty rewards
• We send account-related notifications, including updates about your degencity bonus eligibility or promotional offers
• We analyze aggregated data to improve game performance, detect fraud, and strengthen platform security

Cookies and Tracking Technologies

Our DegenCity Casino website uses cookies and similar technologies to recognize returning players, remember your preferences, and streamline your degencity login experience. Cookies also help us understand which games, providers, and promotions are most popular among our players. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some site functionality.

Sharing of Information

We do not sell your personal data to third parties. However, Our DegenCity operation may share limited information with trusted partners where necessary to run our business.

• We share data with payment processors and blockchain networks to complete deposits and withdrawals
• We share information with identity verification providers to confirm your eligibility to play
• We may disclose data to regulators, law enforcement, or auditors where legally required
• We may share anonymized statistics with game providers such as Evolution, Pragmatic Play, and Hacksaw Gaming to improve game offerings

Any third party that processes data on our behalf is contractually required to maintain appropriate confidentiality and security standards consistent with our own practices at DegenCity.

Data Security

We at DegenCity take data protection seriously and apply industry-standard safeguards to prevent unauthorized access, alteration, or loss of your information. Our security measures include encrypted connections, restricted internal access, and continuous monitoring of our systems. While we strive to protect your data at every stage, no online platform can guarantee absolute security, and we encourage you to use strong passwords and enable any available account protection features.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including regulatory, accounting, and dispute-resolution requirements. Once your account is closed and no legal obligation requires continued storage, we will securely delete or anonymize your data in accordance with our internal retention schedules.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our DegenCity Casino team is committed to respecting these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You can object to certain processing activities, including marketing communications
• You may withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team through email, LiveChat, or our Help Center, and we will respond within a reasonable timeframe.

International Data Transfers

Because DegenCity serves an international audience, your data may be processed and stored on servers located outside your country of residence. We implement appropriate safeguards to ensure your information remains protected regardless of where it is processed, consistent with our licensing framework under ALSI-202601025-FI1.

Third-Party Links

Our site may contain links to third-party websites, including payment providers and promotional partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Children's Privacy

DegenCity Casino is intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be immediately closed, with funds handled in accordance with our Terms and Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and continued use of our services after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us at support@degencity.com. Our support team is available 24/7 via LiveChat and Help Center to assist with privacy-related inquiries, as well as general questions about your degen city account.